Welcome to the collection of websites operated by New England Connect LLC, referred to collectively as “The NE6 Platform.” This includes:

• Main Website: New England Connect https://newenglandconnect.com
• Support Page: New England Connect Support https://support.newenglandconnect.com
• Marketplace: New England Connect Marketplace https://marketplace.newenglandconnect.com
• New England Connect LLC: Refers to the Events and Establishments Social Directory website at https://newenglandconnect.com and its associated platforms, including the Support Knowledge Base at https://support.newenglandconnect.com and Multi-Vendor Marketplace at https://marketplace.newenglandconnect.com.

Customer Support

For any support, users have several options:

1. Chat with Johnny: For instant support, users can talk to Johnny on ChatGPT at Chat with Johnny (https://chatgpt.com/g/g-iSWFfP8yj-ne6-johnny).
2. Support Portal: Access our comprehensive support knowledge base for guidance on various topics at Support Portal (https://support.newenglandconnect.com).
3. Customer Service Email: For further assistance, you can email us at support@newenglandconnect.com.
4. Registered Business Address: For formal inquiries, you may write to us at
   New England Connect LLC
   82 Wendell Ave, Suite 100
   Pittsfield, MA 01201, USA
5. Mailing Address for Invoicing: For payments, please make out to “New England Connect LLC” and send to
   New England Connect LLC
   Attention: Invoicing
   PO Box 2045
   Framingham, MA 01701, USA

Payment Terms

Accepted Payment Methods

NE6 Directory and Social Accepted Payments:

• NE6 Directory Wallet Payments
• PayPal and PayPal Pay Later
• Stripe
• Credit Card payments via PayPal or Stripe

NE6 Marketplace Accepted Payments:

• NE6 Marketplace Wallet Payments
• Amazon Pay
• Apple Pay
• Google Pay
• PayPal and PayPal Pay Later
• Stripe
• Credit Card payments via Amazon Pay, PayPal, or Stripe

General Mailed Payments Policy:

• Mailed payments are generally not accepted; however, exceptions may be made. Under no circumstances shall payments be made directly to the seller or vendor off of the NE6 Platform. For appropriate processing and tracking, all mailed payments must be sent to:
  • New England Connect LLC
  • Attention: Invoicing
  • PO Box 2045
  • Framingham, MA 01701

Payment Due:

• Full payment is required at the time of purchase.

Deposits or Advance Payments:

• Full payment is required at the time of purchase.

Non-payment Consequences:

• Failing to pay an invoice will result in the service not being rendered or the ad not running.

Advertising Fees

Advertising Packages:

• Various packages are available with different pricing based on the duration and placement of the ads.
• Three ad versions: pay per click, pay per impression, or duration-based.

Custom Packages:

• Custom packages can be arranged upon request.

Cancellations and Refunds

Cancellation Policy:

• Advertisers may cancel their ads at any time by contacting the support team or by deleting the advertisement from their ad dashboard.
• Refunds are at the discretion of New England Connect LLC.
• Ad campaigns are not refundable once the ad has been approved and has started, with a minimum of 24 hours’ cancellation notice.

Notice Required for Cancellation:

• At least 24 hours’ notice is required for cancellations.

Refund Conditions:

• Refunds will be assessed on a case-by-case basis and are not guaranteed.
• An administrative fee of up to 3% may apply if a refund is requested more than 90 days after ad invoice payment.
• Users are advised not to pay for ads more than 90 days in advance of the ad campaign start date.

Amendments to Advertising Orders

Modification of Ads:

• Advertisers can request changes to their ads by contacting the support team or managing their ads directly in the Advertising Dashboard by selecting the title of the Ad.
• Changes are subject to approval and may incur additional fees.

Fees or Conditions for Changes:

• Any additional fees or conditions will be communicated at the time of the request.

Liabilities and Responsibilities

Business Liabilities:

• New England Connect LLC and its directors, employees, or agents are not liable for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages arising from the use of the advertising services.
• Liability is limited to the lesser of the amount paid by you in the six months prior to the cause of action or $1,000.00 USD.

Advertiser Responsibilities:

• Advertisers agree to defend, indemnify, and hold New England Connect LLC harmless from any loss, damage, liability, claim, or demand made by any third party due to or arising out of their ad content, use of services, breach of terms, or violation of rights.

Force Majeure:

• No party shall be liable for failure or delay in fulfilling obligations due to events beyond their control, including acts of God, natural disasters, war, government actions, strikes, pandemics, and other similar events.

Miscellaneous

Governing Law and Jurisdiction:

• The terms and services are governed by the laws of the Commonwealth of Massachusetts. Dispute resolution is outlined in our Terms and Conditions.
• Any claims, legal proceedings, or litigation arising in connection with the IO (including these Terms) will be brought solely in the Commonwealth of Massachusetts, and the parties consent to the jurisdiction of such courts.

Assignment:

• Neither Agency nor Advertiser may resell, assign, or transfer any of its rights or obligations hereunder without prior written approval.
• All terms and conditions will be binding upon and inure to the benefit of the parties and their respective permitted transferees, successors, and assigns.

Legal and Privacy Information

• Amazon Pay Customer Agreement: Amazon Pay Customer Agreement (https://pay.amazon.com/help/201754600)
• Apple Pay Legal: Apple Pay Legal (https://www.apple.com/legal/applepayments/)
• Google Pay Terms: Google Pay Terms (https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=buyertos&ldr=US)
• PayPal Legal: PayPal Legal (https://www.paypal.com/us/legalhub/home)
• Stripe Legal: Stripe Legal (https://stripe.com/legal/ssa)

Security Measures

• Industry-Standard Encryption: NE6 uses advanced encryption protocols to protect data during transmission and storage, ensuring the security of payment information.
• Regular Security Audits: NE6 conducts regular security audits to identify and address potential vulnerabilities, maintaining a secure platform.
• User Education: NE6 provides updates and education on safe practices to help users avoid scams and protect their accounts.

Dispute Resolution

• Informal Negotiations: Users are encouraged to resolve disputes through informal negotiations for at least 45 days before initiating arbitration.
• Binding Arbitration: If disputes cannot be resolved informally, they will be resolved by binding arbitration as outlined in the Terms and Conditions.
• Vendor Transactions: Disputes with vendors that cannot be resolved should be reported to NE6 Platform Support for further assistance.

Customer Support

• Contact Information: For payment-related issues, users can contact support through the following methods:
  • Customer Service Email: support@newenglandconnect.com
  • Mailing Address: PO Box 2045, Framingham, MA 01701 (Attention: Invoicing)
  • Registered Business Address: 82 Wendell Ave, Suite 100, Pittsfield, MA 01201, United States
  • Support Portal: Support Portal
  • Chat with Johnny: For instant support, users can talk to Johnny on ChatGPT at https://chatgpt.com/g/g-iSWFfP8yj-ne6-johnny (https://chatgpt.com/g/g-iSWFfP8yj-ne6-johnny)

Recurring Payments

• Billing and Renewal: Subscriptions will automatically renew unless canceled. Users can manage their subscriptions and cancellations through their account settings.
• Trial Periods: New users may be offered a trial period, after which their account will be charged based on the chosen subscription plan.
• Cancellation: Subscriptions can be canceled at any time, taking effect at the end of the current paid term.

Return/Refunds Policy

• Physical Items: A 14-day return period applies, with specific conditions outlined in the return policy.
• Digital Products and Services: Refunds are at the discretion of NE6 and handled on a case-by-case basis.

Fee Structure and Compliance

• Service and Commission Fees: Detailed information on fees can be found in the Fee Schedule Policy.
• Tax Compliance: Users with $600 or more in sales must complete a 1099-K form as required by law.

Customer Support

For any issues related to the NE6 Platform Legal Policies and Terms, users have several options:

Mailing Address for Invoicing: For payments, please make out to “New England Connect LLC” and send to
New England Connect LLC
Attention: Invoicing
PO Box 2045
Framingham, MA 01701, USA

Chat with Johnny: For instant support, users can talk to Johnny on ChatGPT at Chat with Johnny (https://chatgpt.com/g/g-iSWFfP8yj-ne6-johnny).

Support Portal: Access our comprehensive support knowledge base for guidance on various topics at Support Portal (https://support.newenglandconnect.com).

Customer Service Email: For further assistance, you can email us at support@newenglandconnect.com.

Registered Business Address: For formal inquiries, you may write to us at
New England Connect LLC
82 Wendell Ave, Suite 100
Pittsfield, MA 01201, USA

By using our website, you acknowledge that you have read, understood, and agreed to the NE6 Platform Legal Policies and Terms.

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