Note: This policy accompanies New England Connect LLC’s Terms and Conditions, Privacy Policy, End User License Agreement, Returns and Refunds Policy, and other policies found in the “Policies” area.

Welcome to the collection of websites operated by New England Connect LLC, referred to collectively as “The NE6 Platform.” This includes:

• Main Website: New England Connect https://newenglandconnect.com
• Support Page: New England Connect Support https://support.newenglandconnect.com
• Marketplace: New England Connect Marketplace https://marketplace.newenglandconnect.com

New England Connect LLC refers to the Events and Establishments Social Directory website at https://newenglandconnect.com and its associated platforms, including the Support Knowledge Base at https://support.newenglandconnect.com and Multi-Vendor Marketplace at https://marketplace.newenglandconnect.com.

1. Definitions

• Establishment: Any registered business operating within New England, USA, that provides products or services.
• In Good Standing: Refers to establishments that have no outstanding owed funds, no active complaints, and a positive standing with the NE6 platform.
• Authorized Reviewer: An individual approved by the NE6 Platform to conduct reviews of establishments.
• Complimentary Service: A product or service provided by the establishment at no cost to the NE6 authorized reviewer for the purpose of obtaining an official review.
• Verified Review: A comprehensive and structured review conducted by an authorized NE6 reviewer and published on the NE6 platform.
• Review Request: A formal application submitted by an establishment seeking a verified review from the NE6 Platform, including submitting a support ticket and providing necessary details.
• Support Ticket: A formal request submitted via the NE6 platform by any user seeking assistance or applying for a review.
• Establishment Listing: The profile or entry of an establishment on the NE6 platform, detailing the services or products offered.

2. Introduction

Welcome to the NE6 Platform Verified Establishment Review Policy. This document outlines the terms and conditions for establishments seeking an official review from the NE6 Platform. By participating in this program, establishments agree to comply with the following guidelines.

3. Eligibility

To be eligible for the NE6 Platform Verified Establishment Review, establishments must:

• Be a registered business operating within New England, USA.
• Offer a product or service that can be reviewed by an NE6 authorized reviewer.
• Have a registered account in good standing with an establishment listing on the NE6 platform (free or paid).
• Submit a completed support ticket request via the NE6 platform.

4. Complimentary Service Requirement

Establishments are required to provide a complimentary product or service to the NE6 authorized reviewer. This could include, but is not limited to:

• A free meal at a restaurant.
• A complimentary spa service.
• A free consultation.
• A free tour of a tourist attraction.
• A complimentary fitness class.
• A free sample of a product, such as artisanal goods or crafts.
• A complimentary hotel stay or B&B overnight.

The complimentary service must be provided at no cost to the reviewer and must be representative of the establishment’s usual offerings. The service must be complete and of the same quality that paying customers receive. Failure to provide the service as described may result in the denial of the review request.

5. Review Process

Once an establishment’s request has been approved, the review process will include:

1. Authorized Reviewer Experience: An NE6 authorized reviewer will visit the establishment and partake in the complimentary service.
2. Waiting Period: There may be a waiting period while we process the review request. Reviews are dependent on the availability of authorized reviewers.
3. Detailed Review: The reviewer will write a comprehensive review of the establishment, covering aspects such as:
   • Service Quality: The quality and consistency of the service provided.
   • Ambiance: The atmosphere and environment of the establishment.
   • Customer Service: The professionalism and friendliness of the staff.
   • Overall Experience: General impressions and specific highlights of the experience.
   • Recommendations: Any suggestions or areas for improvement.

The review will follow a structured format to ensure consistency and thoroughness.

A typical review outline might include:

• Introduction: Brief overview of the establishment and the service experienced.
• Service Quality: Detailed assessment of the product or service quality.
• Ambiance: Description of the environment and atmosphere.
• Customer Service: Evaluation of the staff’s professionalism and friendliness.
• Overall Experience: Summary of the visit, including highlights and any unique features.
• Conclusion: Final thoughts and recommendations for potential customers.

6. Review Publication

• The detailed review will be published on the NE6 platform.
• Once a verified review has been submitted, processed, and listed on the NE6 platform, the review is non-removable.
• If the establishment is not satisfied with the review, they are welcome to submit a new verified review request for a different product or service.
• Generally, the NE6 Platform will not review the same product or service more than once. However, establishments with multiple products and/or services are welcome to submit as many verified review requests as desired. Each review request requires a no-cost complimentary product or service that has not already been reviewed by NE6.
• All verified establishment reviews by NE6 are final regardless of satisfaction.

7. Rights and Responsibilities

• Establishments:
  • Must ensure the reviewer receives the agreed-upon complimentary service without any charge or obligation.
  • May not influence or pressure the reviewer in any manner regarding the content of the review.
  • Agree to comply with all terms and conditions outlined in this policy.
• The NE6 Platform:
  • Will conduct reviews in a fair, unbiased, and professional manner.
  • Reserves the right to refuse review requests at its discretion.
  • Is not liable for any costs or damages incurred by the establishment in relation to the review process.

8. Confidentiality and Data Protection

• All information provided by establishments during the review request process will be handled in accordance with the NE6 Platform’s privacy policy.
• Personal data of reviewers will be kept confidential and used solely for the purposes of the review.
• Once a review is processed and listed on the NE6 platform, it is generally unalterable. However, establishments are welcome to submit another review request for a different product or service they offer.

9. Dispute Resolution

• Any disputes arising from the review process should be directed to NE6 support via the support ticketing system.
• The NE6 Platform will review and address disputes on a case-by-case basis, striving for a fair resolution for all parties involved.
• Once a review is processed and listed on the NE6 platform, it is generally unalterable. However, the establishment is welcome to submit another review request for a different product or service they offer.

10. Amendments

• The NE6 Platform reserves the right to amend this policy at any time.
• Establishments will be notified of any significant changes to the policy.

11. Contact Information

Customer Support

For any issues related to the NE6 Platform Legal Policies and Terms, users have several options:

• Mailing Address for Invoicing: For payments, please make out to “New England Connect LLC” and send to: New England Connect LLC Attention: Invoicing PO Box 2045 Framingham, MA 01701, USA
• Chat with Johnny: For instant support, users can talk to Johnny on ChatGPT at Chat with Johnny.
• Support Portal: Access our comprehensive support knowledge base for guidance on various topics at Support Portal.
• Customer Service Email: For further assistance, you can email us at support@newenglandconnect.com.
• Registered Business Address: For formal inquiries, you may write to us at: New England Connect LLC 82 Wendell Ave, Suite 100 Pittsfield, MA 01201, USA

By using our website, you acknowledge that you have read, understood, and agreed to the NE6 Platform Legal Policies and Terms.

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